Refund and Returns Policy

1. General Overview

At newdirect, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that show signs of wear, damage, or alteration are not eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After verification, we will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

• Full purchase price, including any applicable taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may require an additional payment or result in a refund, depending on price differences.

6. Defective or Incorrect Items

Items that arrive damaged, defective, or not as described must be reported within 7 days of receipt. We will arrange a replacement or a full refund, including any shipping costs incurred.

7. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of delivery for the return shipment.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions or need assistance, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Newdirect, 1234 Market Street, Suite 100, Austin, TX 78701, USA